Frequently Asked Questions

Everything you need to know about your luxury fashion experience.

How do you ensure the authenticity of your designer items?

Every item at Mine & Yours undergoes a rigorous multi-point inspection by our in-house experts and third-party authentication services to guarantee 100% authenticity.

What are your shipping rates and delivery times?

We offer worldwide shipping. Orders are typically processed within 1-2 business days, with domestic delivery taking 3-5 days and international delivery taking 7-14 days depending on the destination.

Can I return an item if it doesn't fit?

Yes, we accept returns within 14 days of delivery. The item must be in its original condition with all security tags attached to be eligible for a full refund.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Affirm and Klarna.

How do you determine the condition of pre-loved items?

We use a standardized grading scale ranging from 'Brand New with Tags' to 'Gently Loved.' Detailed descriptions and high-resolution photos are provided for every listing to ensure transparency.

Do you offer consignment services?

Absolutely. You can sell your luxury items directly to us or consign them. Visit our 'Sell With Us' page to submit your items for a professional valuation.